MyPlay Digital Entertainment On Demand (DEOD) is Discover Digital's in conjunction with Mascom, ground-breaking fun new service. It provides affordable premium entertainment using a fresh and vibrant "TV over the Internet" model - entertainment when you want it and how you want it!
MYPLAY DEOD provides a choice selection of quality content - a mix of series, movies, music videos, kids' shows, sports and news programming that appeals to the whole family and it gives you the choice of watching on-the-go or in the comfort of your home.
Why is MYPLAY DEOD ground-breaking and innovative? MYPLAY DEOD is the first converged service available in Africa offering live TV channels as well as video-on-demand titles as part of various subscription options. It also offers you the ability to rent the latest blockbusters and cinema releases, hot off the big screen, on a pay per view basis without needing a subscription. And it puts you in control: it's the ultimate in Internet television, giving you more on-demand on your TV, PC, or mobile device. It is an African on-demand first.
Hit movies, nail-biting series, heart-racing sport and so much more - MYPLAY DEOD is about keeping you captivated and seamlessly connected to the entertainment you love!
Anyone with an Internet connection can visit MYPLAY DEOD, browse the content catalogues and watch a variety of on-the-house content, with absolutely no commitment. To subscribe to any of the On Demand or TV Channel packages, just sign up for the option of your choice.
MYPLAY DEOD offers a variety of Subscription packages to suit your needs and you can unsubscribe at any time. Sign up to our growing catalogue of premium entertainment, from Hollywood to Nollywood and Bollywood - a mix that includes movies, series, music videos, kids programs and educational and inspirational content, sports and news.
A bit of a series junkie? MYPLAY DEOD Entertainment On Demand lets you catch up and binge on all those series you might have missed on TV or have never been featured on satellite TV. Enjoy hundreds of episodes as well as a selection of your favourite classic movies and the latest trending music videos.
With MYPLAY DEOD, you can also get your daily fix of Sport and News with MYPLAY DEOD's TV Channels - never has sport and news TV been so accessible, flexible and convenient.
Love being connected to your entertainment stream all the time? Want something for everyone in the family? Then choose both with MYPLAY DEOD Premium - Unlimited access to ALL content in our subscription packages including sports, news, series, kids shows, documentaries, cooking shows, music videos and more. You can have it all and put always- anywhere - access in the palm of your hand.
MYPLAY DEOD is simple and straightforward to use. Accessible on Android and iOS devices over all major browsers (and soon via IPTV Boxes), all you need is an Internet connection to have hours of entertainment at your fingertips.
Browse the catalogue, select your package or title, sign up, and start watching. It's as simple as that! Prefer to watch on your mobile whilst on the go, in a line, waiting for an appointment or lying on the beach? No problem, visit the iOS App store or Android Google Play store, download the app and you are good to go. (*iOS Users must first subscribe on the website to be able to rent and view movies on their iOS device).
You can subscribe to watch movies, live TV channels, series, documentaries, music videos and Rent the latest blockbusters straight off the big screen.
All browsing and transactions can take place on the MYPLAY DEOD Web portal at myplay.deod.tv using your favourite Web browser.
Start the Apple App Store application on your device. Locate or find the MY PLAY DEOD application in the store and download it.
NOTE: All iOS app Subscription and Rental transactions must be done through the website first at https://myplay.deod.tv before launching the iOS app.
Once your Subscription or Rental purchase has been successfully concluded on the website, you will be able to log into your MY PLAYDEOD app to start streaming. Movies successfully rented on the website will then be available under RENTED in the main menu under the MY ACCOUNT tab to watch via the iOS app.
Access Google Play Store on your device. Find the MY PLAY DEOD application in the store and download it. You can then start browsing or purchasing titles on the MY PLAY DEOD application immediately. All subscription packages and rental titles can be purchased directly in the MYPLAY DEOD Android application.
Start the Windows Store application on your device. Locate or find the MYPLAY DEOD application in the store and download it. You can then start using the MYPLAY DEOD application immediately. All subscription packages and all rental titles can be purchased directly in the MYPLAY DEOD Android application.
At the current moment you will only be able to watch MYPLAY DEOD content on your TV via an HDMI cable. MYPLAY DEOD is coming to Smart TVs soon! Watch this space…
MYPLAY DEOD Subscription has various subscription package options including On Demand movies, series, music videos, kids' programmes, educational and inspirational content , sports , news, as well as access to a host of TV channels.
MYPLAY DEOD Premium is a value-combination package including both options.
To select your Subscription package, visit the Packages page , select your desired package, enter your payment details and you are ready to start watching. (iOS users are reminded to complete all package choices and rental transactions on the MYPLAY DEOD website before viewing them on the app)
When you cancel your subscription, your monthly subscription will be cancelled at the end of the billing cycle, 30 days from your initial Subscription date. Thereafter, you will still be able to login and watch on-the-house content or Rent titles until you select a package again.
Subscription packages are currently valid for 30 days and you can choose to renew the following month. Purchase any of our recurring subscription packages and get one month’s free access to MYPLAY DEOD Premium. Movie rental purchases do not qualify for.
MyPlay DEOD is not available for usage while roaming.
MyPlay DEOD users are able to purchase the MyPlay SVOD and MyPlay Top-Up bundles for another user.
The MyPlay DEOD service is only available for access on the Mascom network while the MyAirtime Manager is turned OFF for prepaid users.
Users are able to set recurring subscriptions of their choice. This means users will be able to set which bundle to be credited to their account and their balance is debited.
Users can pay for the available bundles using their Prepaid Airtime, MyZaka balance, VISA card or Add to Bill (postpaid customers)
The users will be able to use their SVOD or TVOD data balances for content viewing. Once the SVOD or TVOD bundle is depleted, users will then be able to purchase MyPlay DEOD Top-up bundles to continue access. Should users deplete their top-up bundles, the next available data bundles (MyTime, MyMix, MyMeg etc) can be used. If the users does not have any of the above data bundles, continue access will be charged from their airtime balance at the applicable pay-as-you-surf rates.
MYPLAY DEOD also offers you the ability to rent the latest movie releases hot off the big screen, on a pay-per-view basis. MYPLAY DEOD Rental provides the latest releases and classic library titles from P10 - P20 per title. Each Rental gives you 48-hour access to view the title, starting from the time you rent your movie title.
The Rent section of MYPLAY DEOD allows you to browse the catalogue of the latest movie releases, which you can rent on a pay-per-view basis. The Rent section includes two types of movies:
To rent a title, browse the Rent section and select your film. You will be prompted to enter your payment details. (iOS users are reminded to complete all package choices and rental transactions on the MYPLAY DEOD website before viewing them on the app)
Please see our Packages Page for all Subscription Package Costs.
Video on Demand (VOD) adds a whole new dimension to visual entertainment - it's all on your terms!
Much like the local video store of old, VOD provides one-stop access to a selection of TV show box sets and movies, but there's a twist - your VOD store is online and always within reach. It provides you with new ways to access old and new shows, and it's personalized - you get to choose what you watch and when. It also brings added benefits: access to music videos, kids content, local content, educational content and, in the case of MYPLAY DEOD, sports and news content too.
MYPLAY DEOD offers two VOD options - either Subscription VOD which gives you access to a catalogue of content over a defined subscription period, usually a month, and Rental VOD which allows you to Rent the latest blockbusters and award winning titles, hot off the cinema, on a pay per view basis. Rentals are typically available for a 48 hour viewing period.
How fresh is VOD content?
Globally, all content is subject to rights restrictions. VOD services can only release new programming as these restrictions are lifted. Standard global "windowing" practice means content lifecycles look like this:
Movies:
TV Shows:
MYPLAY DEOD's Subscription VOD service allows you to pick and choose from a large range of entertainment options, to catch up on a series you may have missed on TV, to discover older content for the first time, and to view shows when and how you like on a device of your choice. This means you can go back and revisit those evergreen classics you just want to watch over and over again, or binge watch box sets in one sitting. Rental VOD allows you to pick and choose any preferred title from a great range of titles and pay as you go. VOD broadens and enriches your entertainment options.
Internet TV allows you to access TV channels over the Internet rather than via a satellite. This means with MYPLAY DEOD, you can access news and sports channels over the Internet and watch on the go on your mobile device or your PC - no TV subscription needed!
The MYPLAY DEOD subscription service allows you to watch TV packages on their own or take a mix of VOD and TV Channels - as you prefer. At MYPLAY DEOD we are all about choice! *TV Channels will only be available on MyPlay DEOD from Q1 2019
Browsers and OS versions supported
Chromecast is streaming media player that plugs into your TV via HDMI. With Chromecast, you can play movies, series and live TV channels on your TV using your Android smartphone or Android tablet. Using your device of choice with Chromecast, you can control and choose what you want to play.
You need to install your MYPLAY DEOD Android app, Chromecast dongle, an HDTV with a HDMI port, a stable Wi-Fi connection. The Chromecast stick includes a USB cable for power and a power adapter. You can control the device with smartphones or tablets running on Android.
MYPLAY DEOD is only available in selected countries in Africa. Due to content rights, we are not allowed to provide you with this service when you travel abroad.
MYPLAY DEOD utilizes a special streaming technology known as Adaptive Bit Rate technology that automatically adapts to your Internet connection speed and your device. The higher your Internet connection speed, the better the video quality will be. If you have a high-speed Internet connection (4Mbps and higher), you will get the best video quality. If you have a low speed Internet connection speed (1 to 2Mbps and lower), you will still be able to watch video content, but not at the best quality we provide.
Yes. Streaming movies uses data. See point 5.5 below. You will pay your Internet Service Provider for data use.
You will require a minimum speed of 2Mbps but we recommend a 4Mbps (or faster) line to ensure a consistent stream and a great viewing experience, especially if you have more than one user on the line or multiple devices streaming at the same time.
MYPLAY DEOD's Adaptive Bit Rate technology automatically adapts to your Internet connection speeds and your device. Thanks to this technology, you will be able to use MYPLAY DEOD at broadband speeds as low as 512kbps. Of course, the higher your Internet connection speed, the better the video quality will be.
In terms of managing your data spend, this is an average guide to assist you:
Yes, you can use multiple versions of the MYPLAY DEOD applications (iOS and Android) on different devices at the same time. However, you can only use up to a maximum of five different devices per account with two concurrent streams. The device limit is set by content rights holders.
You can use the MYPLAY DEOD application on multiple devices and you can link up to five different devices to a single account with two concurrent streams.
You can have two concurrent streams, meaning two people can watch different programmes on one MYPLAY DEOD account, on different devices, at the same time.
Customers have full control of their MYPLAY DEOD account (profile) via "My Account".
You can:
During the sign-up process, you will create both your username and password. You will use these to log into MYPLAY DEOD.
Click on "forgot your password" on the login screen. Follow the instructions on-screen, and your username and password will be sent to you.
Yes. You can subscribe to a single package based on your preference, or a few select packages or all. The combined package is known as MYPLAY DEOD Premium. We want you to have as much choice and control of the content you wish to see as possible.
When you subscribe to a package other than the one you already have, your old package subscription will automatically expire on the 30-day anniversary of your initial subscription renewal date, whilst the additional package subscribed to at a later date, will continue until its expiry on its 30-day anniversary date.
You will be able to watch the content of your current package until the end of its period.
You can see active package/s under My Account.
On any of the MYPLAY DEOD applications, navigate to the My Account screen. If you are not signed-in, sign in. Select your package and click on the UNSUBSCRIBE button. Cancellation takes effect at the end of the current billing cycle, so you can continue viewing the content on the package until the end of the subscription period.
The Rent section of MYPLAY DEOD allows you to browse a catalogue of some of the greatest and latest movie releases, and rent them on a pay-per-view basis. The Rent section includes two type of movies:
To rent a title, browse the Rent section on the website (for iOS users). If you are using the Android app, you can select a movie on the website using the browser on your device. You will be prompted to enter your payment details. If you are an iOS user, the movie will appear in the playlist on your device once you have rented the title on the website, or you can simply watch it on the website.
Once you have paid the rental price of the movie, you have a 48-hour window to watch the movie from the first time you press play. You can watch the title as many times as you like in this period. Once it expires, you cannot watch the movie, and you will need to rent it again to watch it.
Click on the movie you wish to rent and then click on the RENT button. Once you complete the renting process, you can watch the movie for 48 hours from the first time you press play. See 7.1 above for the process iOS users must follow to rent a movie.
When you select the movie you wish to rent, you are automatically guided to enter your payment details and are then charged using the payment method you have selected. See 7.1 above for the process for iOS users.
Once you have made the payment, you will automatically be given access to the title.
Simply click on the WATCH button of the movie and start watching.
You are not limited to watching the movie on the Android device or PC you rented it on. You can watch a rented movie on any linked device using the MYPLAY DEOD application.
You can rent up to five movies in a 24 hour period per studio restrictions. You can also rent a movie again and again once the 48-hour rental window expires, especially if your kids demand it! See 8.1 above for the process iOS users must follow to rent a movie.
No. You cannot currently download the movies onto a computer or any device. You can only stream movies when you are connected to the Internet. This functionality will however be available soon!
Once you have paid the rental price of the movie, you have a 48-hour window to watch the movie from the first time you press play. You can watch the title as many times as you like in this period. Once it expires, you cannot watch the movie, and you will need to rent it again to watch it.
You need to sign up to create a username and password. You will then be able to log in with the username and password you created during sign up. If you forget your password, you can reset it by clicking on "forgot your password".
Please be sure that you are entering the right username and password. You need to use the username and password that you created during the sign-up process. If you forget your password, you can reset it by clicking on "forgot your password".
Click on "forgot your password" on the login screen. Follow the instructions on the screen, and you will be sent your username and password.
For the movie Rental option, ensure you have completed the payment process and payment was successful. The WATCH button will automatically appear on Rental movies after you have successfully completed the rental payment for the movie. See 8.1 above for process for iOS users.
If you have subscribed to the monthly On Demand package, the WATCH button will appear on the titles you choose to watch when the subscription payment has been successfully completed and activated.
TV channels are offered as a monthly subscription package. You need to subscribe to the TV Channels packages to watch the TV channels. The message you see means that you have an active On Demand subscription package but not the TV Channel package that you are trying to watch.
Please check your Internet connection. If you do not have any Internet connection, you will see a message notifying you that you are not currently connected.
If you have an Internet connection but you still cannot watch the video (you either have a blank screen or a loading indicator), this means that your Internet connection is too slow or poor to watch a video. Please use an Internet connection with at least a 512Mbps speed. For best results, a connection with a minimum speed of 2Mbps should be used.
This happens when you have a slow Internet connection of 512Mbps or lower. If you are using a small screen, lower quality video is sometimes tolerable. If you are using a big screen like laptop or Smart TV with a slow Internet connection, video quality may be poor, with lots of pixilation. The higher your Internet connection speed, the better the video quality will be.
MYPLAY DEOD utilizes a special streaming technology called Adaptive Bit Rate technology that automatically adapts to your Internet connection speeds and your device. MYPLAY DEOD streams a lower quality stream for the first few seconds to launch the video faster. DEOD then starts streaming a higher quality picture which is based on your Internet connection speed.
You may also experience degradation of quality while watching. This is because your Internet speed is changing. While you are watching a video on MYPLAY DEOD, we strongly suggest that you do not use the same Internet connection for other purposes simultaneously, such as heavy downloads. Running other large file downloads while you are watching can seriously affect your watching experience. Watching multiple videos at the same time on multiple devices using the same Internet connection can also affect your viewing experience.
As per 9.9 above, MYPLAY DEOD utilizes a special streaming technology called Adaptive Bit Rate technology that automatically adapts to your Internet connection speed and your device. MYPLAY DEOD streams a lower quality stream for first few seconds to launch the video faster.MYPLAY DEOD then starts streaming visuals at a higher quality best adapted to your current Internet connection speed.
If you have any other questions not answered here and you need some help, please contact us so we can assist you. You can contact us on:
Prepaid Call Centre: 111 Postpaid Call Centre: 129
Facebook: http:facebook.com/Mascom
Twitter: @mascom
Instagram: @mascombw
